1 - Shipping Information
2 - Return Policy
3 - Privacy Policy
4 - Contact Us
1 - Shipping Information - Return Top
Shipping RatesImproveLife offers free shipping on all Wheelchairs, Scooters, Walkers, Rollators or orders that exceed $100.00 (except for international shipping).
Shipping charges for products with shipping costs are shown in the shopping cart before you pay at check out.
Orders shipped to Alaska, Hawaii, Puerto Rico and outside the United States will have additional shipping charges. We will contact you via email or phone for your approval.
Shipping LocationsImproveLife ships to the United States and Canada via either UPS or FedEx. For orders outside the USA please submit your order and we will email to you the exact shipping cost, or call us at 1-888-570-8836. You will not be charged until you agree to the shipping charge and method.
Delivery Time All orders except for Custom Wheelchairs, Scooters, Lift Chairs and Lifts usually ship within 2 business days. Orders are generally shipped via either UPS or FedEx ground though some orders are shpped via a freight company or the USPS and take 5-7 business days to reach the customer.
Custom Manual Wheelchairs and Lift Chairs take an average of 2 weeks to reach the customer. Ultralight Manual Wheelchairs (extra wide, etc.) take approximately 3-4 weeks.
Motorized Wheelchairs and Electric Scooters take 1-3 weeks depending on the model and color. Custom motorized wheelchairs and scooters (extra wide, etc.) take approximately 3-4 weeks.
If you need you order in a shorter period of time please contact our customer service at 1-1-888-570-8836. Extra charges may apply.
In the event that your order cannot go out in the above mentioned time. You will be contacted immediately with the reason for the delay. You can either cancel the order or wait for shipment. In the event that we cannot reach you to make a delivery we will reattempt to deliver for up to one week at which time we will return the order and charge you a 10% restocking fee.
We are proud of our Improvelife.com collection and want you to be perfectly satisfied with your purchase. If you are not satisfied for any reason, you may return the merchandise within 30 days of receipt. We will honor all damaged and incorrect orders at Improvelife.com expense. To qualify for a return please see the following:
1. Items should be unused and in original packaging.
2. A refund of the price of the item and any applicable taxes will be issued in the original form of payment used to purchase the item. Please note that this also applies to items received as gifts. If you return a gift, the purchaser will receive a refund in the original form of payment they used to make the purchase.
3. All credits will be given after receipt of merchandise with warehouse inspection approval.
4. Shipping costs will not be refunded unless the item is being returned because it is damaged or defective.
5. Return shipping charges are the responsibility of the customer.
6. You may use the shipping carrier most convenient for you.
7. Use a secure shipping method to send the item so that it can be tracked. For example, if you are sending it through the United States Postal Service, please send it via certified mail. We are not responsible for items lost during shipping, and cannot process your return until the item is received.
Restocking Fees: A 10% restocking fees applies to the following group of products: Electric Scooters, Power Wheelchairs, and Wheelchair Cushions. Please see the specific product page for exact policy.
No Returns: We will not accept returns on the following group of products: Bath Safety, Incontinence items, Hospital Beds, Lift chairs Nutritional Products, Ultra Lightweight Wheelchairs, Wound Care, and any Customized Products. Please see the specific product page for exact policy.
To return a product, the above conditions must be met. In addition, we require that all returns follow these instructions for proper processing:
Instructions: 1. Contact customer care by calling 888-570-8836 or e-mail
customercare@improvelife.com to request a Return Authorization Number (RA).Items received without an RA will not be credited.
2. Warehouse must receive items within 15 days of an RA# being issued.
3. Contact customer care with tracking number.
Cancellation: If you decide to cancel your order after it has shipped the above return policy applies.
3 - Privacy Policy - Return Top
ImproveLife.com guarantees safe shopping so that you do not have to worry about credit card safety while shopping on our website.
Our Shopping Cart Checkout Pages are protected via Secure Sockets Layer 128-Bit Encryption. Your personal and credit card information is transported via Verisign, THE industry leader in Internet Payment Gateway solutions.
ImproveLife.com respects your privacy. We ask for your name, e-mail address, and phone number so that we can better assist you with the products you are purchasing and contact you with any concerns pertaining to your order. We will not pass on or sell any of this information to other companies without your written consent.
Here at ImproveLife.com, we are committed to protecting your privacy. All of the information that we obtain from you is used to make your shopping experience as easy and pleasurable as possible. If you have any questions about our privacy policy, please call us at (888) 570-8836 or e-mail us at
customercare@improvelife.com.
Phone: 1-888-570-8836
Online Form/Email :
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